Refund policy

Return & Exchange Policy

At The Hourglass Journey, we stand by the quality of our structured foundation garments. Because waist cinchers are intimate apparel worn closely against the skin, we enforce a strict hygiene and return policy to ensure the health and safety of all our customers.

1. The 14-Day Exchange Policy

Finding the perfect fit is essential for your transformation journey. We offer a 14-day exchange policy strictly for sizing issues. You have 14 days from the date of delivery to request an exchange for a different size.

We do not offer cash refunds. Eligible returns will be issued as an exchange for the correct size or as Journey Credit (store credit) to be used on future purchases. All purchases made using Journey Credit are final sale.

2. Strict Hygiene & Condition Requirements

To be eligible for an exchange or Journey Credit, your cincher must pass a physical inspection at our warehouse. The item must be unworn and unused, free of all scents, odors, and marks (including perfume, deodorant, sweat, lotions, or makeup), in its original pristine condition with all original tags attached, and returned in its original packaging.

If our inspection team determines that an item shows any signs of wear, odors, stretching, or damage, the exchange will be denied and the item will be returned to you at your expense.

3. Non-Returnable Items

The following items are strictly final sale and cannot be returned or exchanged: items marked as "Final Sale" or purchased during special clearance events, items where the hygiene seal or tags have been removed, and gift cards.

4. How to Initiate an Exchange

To start an exchange, please contact our Fit Support team at thehourglassjourney@gmail.com with your order number and the reason for the exchange. Merchandise sent back to us without first requesting an authorized return will not be accepted. The customer is responsible for all return shipping costs. Shipping fees from the original order are non-refundable.

5. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at thehourglassjourney@gmail.com so that we can evaluate the issue and make it right. Claims for damaged items must be submitted within 7 days of delivery.

6. Order Cancellations

Once the checkout process is complete, order processing begins immediately. We cannot permit cancellations or modifications to orders once they have been placed. If you have any questions regarding your size before purchasing, we strongly encourage you to consult our Fit & Wearing Guide or email us for personalized sizing assistance.